This Privacy Policy is provided to inform you of what personal information is collected on our website and how that information is maintained and used by Stocks Matter. This Privacy Policy applies to all information collected or submittied on www.stocksmatter.com.au
What information do we collect?
Information we automatically collect from you:
- We receive and store information when you have interactions with our website or when you give us them in any other way. (ex: subscribe form).
- The information we automatically collect may include your IP address, referring URLs, browser and device characteristics, browsing behaviour.
What do we do with your information?
We use your information in a number of ways, but one thing we don’t do is give it away to third parties. We want to earn and maintain your trust, so here is a list below of what we can use the information for. It’s all about better understanding your needs and providing you with a better service. Use of your information:
You can opt out of receiving these communications at any time by clicking on the opt-out link located in each email we send.
- Delivery of your purchases to you.
- Send Services messages, ie. An email saying your order is on its way.
- Email updates about our company & products.
- Fraud prevention and detection.
- To send you surveys or to inform you of special offers.
- Internal record keeping.
- Take payment and give refunds.
- Creating and managing your account.
- To improve our products and services for you.
Consent
How do you get my consent? Well, when you complete a transaction you are voluntarily providing us with information, so we imply that you consent to use collecting it and using it for specific reasons only. Information that we could collect from you:
- Name
- Age
- Contact Information including email address
- Demographic information such as postcode, mailing address, preferences and interests.
- Username/password.
- Information relevant to customer surveys and/or offers.
How we protect your information
The security of your information is important to us. We appropriate security measures such as suitable physical, electronic and managerial procedures which are designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of personal information.
Cookies
A cookie is a small text file that is stored on a user’s computer with your permission for record-keeping purposes. They allow us to facilitate the administration and improve the effectiveness of our sites as well as further tailor and enhance your experience to your interests. You may set your browser to decline cookies.
Marketing messages
If you have said we can, we will sometimes send you marketing messages by email or SMS, just to keep you on top of what we’re up to and help you find our products.
Third party company
Analytics companies, to analyse the usage of our site for internal purposes. These companies may use tracking tools to collect data about how you use our site and provide us with aggregate information on such usage, it helps us to improve or website performances.
Neto
Our store is hosted on Neto. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Neto’s data storage, databases and the general Neto application. They store your data on a secure server behind a firewall.
Changes to this privacy policy
Things change from time to time, so we reserve the right to modify this privacy policy at any time. Changes and clarifications will take immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so what you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.
Questions and contact information
We always want to hear from our customers (especially if you feel we’ve let you down or could do better). If you have any questions or want more information about this Privacy Policy please contact us at: hello@stocksmatter.com.au or you can write to us at: StocksMatter Pty Ltd 221a Bay Street Port Melbourne, 3207 VIC, AUSTRALIA
